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The Front Office Agent is responsible for welcoming and acknowledging all guests according to company standards. They supply guests with directions and information regarding property and local areas of interest while consistently offering professional, friendly, and engaging service. The Guest Service Agent completes all hotel, Spa, and daily admission check-ins and check-outs.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

QUALIFICATIONS

• 1+ year(s) customer service or hospitality experience required.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to work well under pressure, with problem solving abilities.
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, carry, stoop, wipe and lift or carry up to 15 pounds.
• Strong interpersonal, verbal, and communicative skills required.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

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Overview

This position is responsible for delivering exceptional treatments to spa guests in line with SoJo Spa standards, while maintaining excellent five-star client care, cleaning standards and grooming.  The massage therapist is responsible for revenue generation through retail, up selling and cross sales to other business centres in the spa.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

• Perform all treatments at an exceptional standard, as per the SoJo protocols and standards taught in training, while still tailoring to the client’s specific needs.
• Carry out an in-depth consultation with each guest prior to treatment, ensuring that medical history and concerns are identified.
• Perform all treatments in a professional, hygienic, and safe manner for all clients, updating knowledge and attending training when necessary.
• Participate in mandatory training and practical as instructed by the management team.
• Use the correct amount of the products as specified by the manufacturer and the company standard.  It should not exceed that amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean and organized as per the spa standards.
• Carry out regular stock rotation within every treatment room and all preparation areas.
• Consistently record guest preferences, accurately updating guest profiles and communicating any relevant information to colleagues.
• Always ensure confidentiality including data protection, medical details and any information provided in confidence by the client.
• Responsible for maintaining daily standards of cleanliness, hygiene and professional presentation of the treatment rooms and therapist preparation areas. Be prepared for daily spot checks and walk-throughs, following up accordingly with management.
• Maintain a high standard of appearance and personal hygiene as laid down by the grooming standards.
• Maintain the highest standard of guest service by following SoJo protocols and displaying genuine care and attention to detail.
• Support the Spa Reception Team and spa attendant duties as and when required.  

• Receiving effective inductions and ongoing training in line with brand standards.

 

QUALIFICATIONS

• Minimum 2 years’ experience of Licensed Massage Therapy. 
• Must have current massage therapy license in the State of New Jersey, maintaining the status of your license. 
• Must be able to work a flexible schedule, including AM and PM shift, holidays & weekends.
• Excellent verbal and written communication skills required.
• Ability to focus attention on customers’ needs and wishes
• Ability to prioritize, organize and make appropriate judgments
• Ability to work well under pressure
• Ability to maintain positive relations and work cohesively with co-workers as part of a team
• Ability to build professional relationships with repeat guests by remembering their names,
• Recognizing them, knowing their individual interests, preferences, and needs.

 

EDUCATION REQUIRED

Any combination of education and experience with a result of a massage therapy license. 

 

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Referral Program
• Employee Recognition Programs
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Tuition Reimbursement
• Subsidised Employee Meals

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SoJo Spa Club is a renowned Spa and Boutique Hotel, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo exists to enhance our guests’ and employees’ lifestyle through an unparalleled wellness experience. We do this through exceptional customer service and attention to detail, while providing an exciting and challenging environment for our team members.

This experience starts with our team. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. We welcome all who share a passion for hospitality, innovation, and fellowship to join our family. SoJo Spa offers standard benefits (health, dental, vision, life) along with a variety of special perks for our team members, including monthly passes to SoJo for you and your friends to enjoy and other insider advantages.

Reporting to the Locker Room Manager, responsibilities and essential job functions include but are not limited to the following:

RESPONSIBILITIES

• Welcome and acknowledge all guests according to company standards providing adequate guidance to their lockers and amenities.
• Anticipate and address guests’ service needs with courtesy and professionalism.
• Able to explain and answer customer questions and explain the different and unique areas of the Spa.
• Monitor locker room ensuring spa policies are being adhered to.
• Sensitivity to the vulnerability of our guests (guest nudity is acceptable in the locker rooms and bath house areas).
• Always communicate SoJo Spa policies and procedures in a friendly and professional manner.
• Responsible for keeping the locker room organized and presentable. This includes restocking items, logging inventory, and periodically checking that the floor and lockers are clean.
• Keep designated areas neat, tidy, and sanitary at all times.
• Work in accordance with the quality and service standards within the department.
• Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
• Complete other duties assigned by management.

QUALIFICATIONS

• 1+ year(s) customer service or hospitality experience required.
• Strong interpersonal, verbal, and communicative skills required.
• Ability to work well under pressure, with problem solving abilities .
• Must be able to be mobile consistently during your shift.
• Must be able to reach, bend, lift, carry, stoop, wipe and lifting or carry up to 15 pounds.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement

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Overview

The Guest Relations Agent helps assist guests with Hotel and Spa reservations. They promote services, specials when appropriate, while offering information correctly and professionally. The Guest Relations Agent offers friendly, upbeat, and professional service with a smile.

Who we are

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club’s mission is to enhance the quality of our guests’ lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members. If you think this is an exciting opportunity and want to be part of our dynamic team, please apply – we want you on board!

RESPONSIBILITIES

• Welcome and acknowledge all guests over the phone according to company standards.
• Deliver information correctly and professionally.
• Assist guests with Hotel and SPA reservations.
• Promote services, specials, and services when appropriate.
• Offer friendly, upbeat, and professional service with a smile.
• Assist in answering and sending any emails or voicemails that come into the team.Maintain confidentiality of proprietary information.
• Keep designated areas neat, tidy, and sanitary at all times.
• Work in accordance with the quality and service standards within the department.
• Work cohesively within own department, as well as with other department employees to create a cooperative working environment.
• Complete other duties assigned by management.

COMPETENCIES/SKILLS

• Exceptional verbal and communication skills required with a clear speaking voice.
• Has superb listening skills and positions self as an ally to the guest.
• Can work individually and as a team.
• Is highly organized and possesses sharp attention to detail.
• Can work quickly and accurately in a team-oriented, fast-paced environment.
• Leaves a lasting positive impression on guests.
• High standards for service and knowledge.

QUALIFICATIONS

• Prior call center or reservation line experience required.
• 2+ year(s) customer service or hospitality experience required.
• High School diploma/GED required.
• Must be able to remain stationary for long periods of time.

Benefits

• 401(k)
• Competitive Wages and Benefits
• Complimentary Employee Passes
• Complimentary Uniforms
• Employee Recognition Programs
• Employee Referral Program
• Family Benefits
• Health Coverage (Medical, Dental, Vision)
• Paid Time Off and Holiday Pay
• Subsidised Employee Meals
• Tuition Reimbursement